Refund & Return Policy
Effective Date: July 15, 2026
At Nora's Fashion, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unworn or unused
- In the same condition as received
- With all original tags attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
How to Start a Return
To request a return, please contact us at:
Email: info@norasfashion.us
Once your return request is approved, we'll provide detailed return instructions. Please note that items returned without first requesting a return will not be accepted.
Return Address:
Nora's Fashion
24050 Grand St
Hayward, CA 94541
United States
If you have any questions regarding your return, please email info@norasfashion.us.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is:
- Damaged
- Defective
- Incorrect
- Missing parts
Contact us within 48 hours of delivery at info@norasfashion.us with your order number and photos of the issue. We'll evaluate your claim and work quickly to resolve it through a replacement, exchange, or refund when applicable.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Personal care and beauty products
- Perishable goods
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Final sale or clearance items
If you're unsure whether your item qualifies for a return, please contact us before making your purchase.
Exchanges
The quickest way to receive a different item is to:
- Request and complete a return.
- Once your return is accepted, place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.
Returned items must be:
- Unworn and unused
- In original condition
- With tags attached
- In the original packaging
- Accompanied by proof of purchase
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved:
- Your refund will be issued to your original payment method.
- Refunds are typically processed within 10 business days.
- Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@norasfashion.us.
Contact Information
Store Name: Nora's Fashion
Phone: +1 510-728-2085
Email: info@norasfashion.us
Store Address : 24050 Grand St, Hayward, CA 94541, United States
Opening Hours :
Monday to Friday: (10:30 AM–08 PM) ;
Saturday: 10:30 AM–07 PM
Sunday : 10:30 AM–05:30 PM
Time Zone : (GMT-08:00) Pacific Standard Time (Los Angeles)
Response Time : We respond within 24 hours.
