Refund & Return Policy

Effective Date: July 15, 2026

At Nora's Fashion, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• Unworn or unused
• In the same condition as received
• With all original tags attached
• In its original packaging
• Accompanied by the receipt or proof of purchase

How to Start a Return

To request a return, please contact us at:

Email: info@norasfashion.us

Once your return request is approved, we'll provide detailed return instructions. Please note that items returned without first requesting a return will not be accepted.

Store Address:  24050 Grand St, Hayward, CA 94541, United States

If you have any questions regarding your return, please email info@norasfashion.us.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is:

• Damaged
• Defective
• Incorrect
• Missing parts

Contact us within 48 hours of delivery at info@norasfashion.us with your order number and photos of the issue. We'll evaluate your claim and work quickly to resolve it through a replacement, exchange, or refund when applicable.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Personal care and beauty products
• Perishable goods
• Hazardous materials, flammable liquids, or gases
• Gift cards
• Final sale or clearance items

If you're unsure whether your item qualifies for a return, please contact us before making your purchase.

Exchanges

The quickest way to receive a different item is to:

1. Request and complete a return.
2. Once your return is accepted, place a new order for the desired item.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved:

• Your refund will be issued to your original payment method.
• Refunds are typically processed within 10 business days.
• Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.

If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at info@norasfashion.us.

Contact Information

Store Name: Nora's Fashion
Phone: +1 510-728-2085
Email: info@norasfashion.us
Store Address:  24050 Grand St, Hayward, CA 94541, United States
Opening Hours : 
                        Monday to Friday: (10:30 AM–08 PM)
                        Saturday: 10:30 AM–07 PM 
                        Sunday : 10:30 AM–05:30 PM
Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)

Response Time: We aim to respond to all inquiries within 24 hours during business days.